Last updated: 24 September 2026
Questions, billing issues, refund requests, or something broken — this is the place. mimpi.io is a service of Kitamao LLC (Wyoming, USA), and support is handled directly by the team that builds it. New to mimpi? The guide walks through every studio step by step.
We reply within 2 business days. Writing from the email address on your Kitamao ID account lets us find your account and purchases straight away.
If you pay by card, the charge appears on your statement as a payment to Kitamao LLC, processed by Stripe. If you pay with Kitamao Kredit, the amount is taken from your Kitamao ID wallet at once and shows in your wallet history there. Failed generations refund their Sparks automatically. For anything else — an unexpected charge, a refund request, a subscription question — see the Refund & Dispute Policy and email us; refund requests get a reply within 2 business days.
Sign-in problems usually belong to Kitamao ID, the single sign-on service mimpi.io uses — but email us first and we will point you the right way. Requests to delete your account or your data are handled as described in the Privacy Policy.