Refund & Dispute Policy

Purchases on mimpi.io buy Sparks, prepaid usage units for AI generation within mimpi.io only. Sparks are non-transferable, have no cash value, cannot be withdrawn or exchanged for money, cannot be converted into Kitamao Kredit, and cannot be used with third parties. Each generation consumes Sparks the moment it runs, and running it incurs real processing costs with our AI model providers.

Sparks already spent on completed generations are not refundable. The compute they paid for has been consumed, whether or not you like the artistic result. Generation is probabilistic, and the Spark cost of every generation is shown before you run it.

If a generation fails — the model errors, times out, or returns nothing — the Sparks it consumed are refunded to your Spark balance automatically. You do not need to contact us.

Two things are not failed runs. A run you cancel yourself is not refunded, because the model provider still bills us for the time it ran. And a song request makes two tracks from one charge, so it counts as delivered if at least one of them plays and is refunded automatically only when neither can be delivered. If a run finishes but gives you nothing usable and the Sparks do not come back on their own, email support@mimpi.io and we will refund it.

If you bought Sparks and have not spent any of them, you may request a refund of that purchase within 14 days, whether you paid by card or with Kitamao Kredit. Partially spent purchases are refunded pro rata for the unspent portion, at our reasonable discretion. Refunds of card purchases go back to the original card via Stripe.

Sparks obtained by spending Kitamao Kredit were not paid to us by card, so they cannot be refunded to a card. A refund of such a purchase is returned as Kredit to your Kitamao ID account.

You can cancel your subscription at any time in the app. Cancellation stops future renewals; your subscription benefits, including that period’s Spark allowance, remain available until the end of the billing period already paid for, and no further charges are made. Amounts already charged for the current period are not refunded pro rata, except where required by law.

Email support@mimpi.io from the address on your Kitamao ID account, with:

• the email address of your mimpi.io account;
• what you bought and roughly when;
• what went wrong, or why you are asking for a refund.

We reply within 2 business days. Approved card refunds are issued through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

If a charge from us looks wrong, please contact us before disputing it with your bank — most issues are resolved within a couple of days, which is faster than a chargeback. We respond to every card dispute with the relevant generation and purchase records. Nothing in this policy limits rights you have under applicable consumer law.